Results of Contour’s 1st Patient Satisfaction Survey
At Contour, your satisfaction is of paramount importance to us. We want you to not only be happy with the results you get from a treatment or product, but also with the way you are treated by Dr. Jochen and our staff.
To measure how we’re doing in this regard, we recently had a patient satisfaction survey conducted by an objective third party. Several hundred questionnaires were distributed to patients and the responses tabulated and compared to a national database. The questionnaire addressed such areas as appointment setting, waiting time, helpfulness and courteousness of our staff, satisfaction with procedure results, and whether respondents would recommend Contour to friends.
We were delighted that Contour received an overall satisfaction score of 95.3% (the equivalent of an “A” grade). While this score is slightly above the national average, there’s always room for improvement. Our goal is to live up to one of our favorite comments that a patient wrote about Contour on their questionnaire: “A total A+ in my book!”
Highlights of Responses from 2009 Patient Survey Conducted by Third Party
“I have chronic skin cancer problems. I’ve seen four dermatologists in 25 years and Dr. Jochen is by far the finest professional, fast, competent, caring.”
“You help me look good. I get a lot of compliments that I would not otherwise get and it helps my self image.”
“I have always received excellent care. The staff is superb and so are the treatments.”
“Love your staff. Very friendly.”
“I am very pleased with Dr. Jochen and his staff’s conscientiousness and help on my behalf. I’ve been to several dermatologists here and I finally found the best.”
“Elaine is great. There is always a smile on her face. She makes my visits comfortable and fast.”
“Mrs. Woo is a great nurse practitioner. I have always had wonderful care from her.”
“Both my wife and I are completely satisfied with the help and procedures we have had done at your clinic. Thank you very much!”
“I came in confused about the many procedures. Ludim explained them thoroughly and we set up a course of treatments.”
“Everyone has been extremely helpful and courteous from the doctor down. I have already recommended to a friend. A total A+ in my book.”